Leadership and communication in dentistry 2019: - Author: Joseph P. Grashemper. - Publisher: Wiley Blackwell. Book outlines: - This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. - Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. - Leadership and Communication in Dentistry begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. - It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. - The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry. - Provides concrete guidance on how dentists can confidently take the lead on conversations with dental insurance companies, their staff, and their patients. - Includes real-world examples of how to lead through communications. - Divided into sections covering communications with insurance companies, dental patients, and staff members. - Teaches that being mindful of proper communication and leadership skills will create a true balance for the successful dentist leader to become successful at living. - Leadership and Communication in Dentistry is a must-have resource for any dentist or dental student wishing to improve their communication skills.